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Announcing Text Fraud Alerts for Debit Cards

Posted on Tuesday, October 2, 2018 in News & Events

Keeping our customers’ accounts safe and secure is our highest priority, therefore we will be adding Text Fraud Alerts as part of our debit card protection program. If you have a debit card at First National Bank, you will receive text alerts when suspicious activity is detected on your debit card.

If you receive a "fraud alert," reply Yes if the activity is legitimate or No to deny the transaction. 

  • If you reply Yes (the activity was legitimate), you can continue to use your debit card as normal. 
  • If you reply No (the transaction is fraudulent), you'll quickly receive a follow-up text to let you know that a SHAZAM fraud Specialist will call you soon to help protect your account. We will also automatically block your debit card to prevent any additional fraudulent activity.

If you don't reply to the text, or your phone number is not a mobile number, we'll attempt to reach you via automated voice call.

Text message alerts from: 72718

Automated phone calls from: 855-219-5399

Make sure to save these numbers to your contacts so you don't miss any alerts. This added protection to your debit card is automatic and text message alerts are free. Also, please remember to update the Bank with changes to your phone number(s).

If you have any questions or ever see a suspicious transaction on your debit card, please call our Customer Service Center at (515) 232-5561.

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