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Contact Us

We're here to help. 

Please fill out the Contact Us form for assistance and one of our Customer Service representatives will respond to your inquiry during normal business hours. For your security, we ask that you don't include your Social Security number or full bank account number in your inquiry. You may include the last four numbers of your bank account to assist with identifying the account that you are contacting us about. 

If you wish to change your contact information, including your email address, phone number or mailing address, CLICK HERE for self-help instructions or you may call Customer Service. 

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Contact information

Have a question or comment? Want to find out more about one of our products or services? Feel free to contact us in whatever way is convenient for you.


Customer Service

Phone: 515-232-5561 or 641-342-6581

Monday-Friday, 8 a.m. - 5 p.m. 
Saturday, 9 a.m. - 12 p.m. 

Touch Tone Teller

Phone: 515-735-3342

Report a Lost or Stolen ATM or Debit Card (Available 24/7)

Phone: 515-232-5561 or 641-342-6581

Dispute a Transaction or Report Suspected Fraud on Your Account

Please click here to complete the form to begin your fraudulent transaction dispute or call us at 515-232-5561.


We'd love to hear from you! Please feel free to get in touch using the form below.

 Please do not use this form to send personal or account information.

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