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We have locations in Ames, Ankeny, West Des Moines, Johnston & Osceola. Click on the appropriate branch location for specific hours.

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Contact information

Have a question or comment? Want to find out more about one of our products or services? Feel free to contact us in whatever way is convenient for you.

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Customer Service

Phone: 515-232-5561 or 641-342-6581

Touch Tone Teller:

Phone: 515-735-3342

Report Lost or Stolen ATM/Debit Cards or fraudulent activity

During regular business hours, please call First National Bank Customer Service:

Phone: 515-232-5561 or 641-342-6581

After regular business hours:

Phone: 800-383-8000

Dispute a Transaction or Report Suspected Fraud on your Account

Please click here to complete the form to begin your fraudulent transaction dispute or call us at 515-232-5561.

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