Report a Lost or Stolen Debit Card
Act Quickly to Protect Your Account
If your First National Bank debit card is lost or stolen, acting quickly can help protect your account. We’re here to help you secure your card and take the appropriate next steps.
Step 1: Turn your card off
Use Card Management in Online Banking or the FNB Mobile App to turn your debit card off.
Step 2: Report your card
Contact First National Bank as soon as possible to report your lost or stolen debit card. We'll help secure your account and determine the next steps.
Call: 515-232-5561
Step 3: Review recent transactions
Review your recent account activity for purchases or withdrawals you don't recognize.
If you find a transaction you believe is unauthorized, complete our Transaction Dispute Form so we can begin reviewing it.
What happens next
After you report your card, we'll help you understand what comes next, including replacing your card and addressing any unauthorized transactions. Our team is available to answer questions and help you through the process.
