Fraud & Security FAQs

Find answers to common questions about fraud alerts, suspicious activity and protecting your First National Bank accounts from scams.

How can I tell if a First National Bank fraud alert is legitimate?
First National Bank or its fraud service may contact you by text or phone when a transaction appears suspicious and needs to be verified. A legitimate fraud verification message should not ask for your full debit card number or full account number.

What should I do if I see fraudulent activity on my First National Bank account?
If you see fraudulent activity on your First National Bank account or debit card, contact the bank immediately at 515-232-5561 during business hours or 800-472-3272 after hours. Prompt reporting can help First National Bank review and secure the affected account or card.

How can I tell if a message is really from First National Bank?
A legitimate First National Bank message  will not ask you to provide passwords, full account numbers or full debit card information in an unexpected request. If you are unsure whether a message is legitimate, contact First National Bank directly at 515-232-5561 using a trusted contact method.

What should I do if I gave my banking information to a scammer?
Contact First National Bank immediately at 515-232-5561 if you believe you gave account, debit card or other banking information to a scammer. The bank can help review the situation and determine what steps are needed to protect your accounts.