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Video Banking FAQs

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What is Video Banking?

A Video Banking kiosk looks like an ATM, the difference is that you can have a real time, face-to-face conversation with a First National Bank teller at the kiosk. Using video cameras, your image is transmitted to the Personal Teller located at our centralized location. Cameras and speakers at our centralized location transmit the Personal Teller’s image back to you. The Personal Teller can guide you through every step of your transaction and answer questions about your accounts.

Are my transactions secure?

When speaking with a Personal Teller through Video Banking, your transaction is as secure as if you were doing a face-to-face transaction. They are processed exactly the same. You will be asked to scan in your ID for proper identification, and a digital signature may be required to authorize your transaction request.

Why is First National Bank using Video Banking technology?

At First National Bank, we are always looking for ways to use new technology to simplify banking.  Expanding our service by adding Video Banking provides you with greater convenience, just as when we introduced Online Banking and Mobile Banking. You will now be able to do your banking at non-traditional times or experience faster in-branch banking at busy times of the day by accessing a live, remote Personal Teller. Video Banking technology will allow us to offer extended hours at all Ames locations, and since there are no envelopes or deposit slips to complete, the service will be faster.  Consider Video Banking our “Express Lane.”

What can I do through Video Banking?

Almost every transaction you can do with a face-to-face teller can be done through Video Banking. You can make deposits, withdrawals, transfers, loan payments, cash checks, and more! There are no envelopes or forms to fill out. Plus, a copy of the check will print on the back of your receipt. Please note that our Video Banking kiosks cannot accept coin, but they can dispense coins.

Is there a delay when I use Video Banking?

No, your account will be updated in real-time just as it would be at the teller line or drive-up. If you are unsure about the availability of your money, just ask your Personal Teller during the transaction.

What happens when I cash a check or make a deposit through Video Banking?

Depositing cash or cashing a check through Video Banking is as easy as doing it with a teller inside our branch office. There are no envelopes needed, you insert the check or cash directly into the deposit slot. For cash, the machine reads and counts each bill and displays the deposit amount on screen for verification. When depositing or cashing a check, an image of your check will appear on screen. You tell the Personal Teller what you would like to do next…deposit, receive cash back, make a payment, etc. Everything is displayed on screen to ensure accuracy. At the end of your transaction, a reduced image of your check is printed on your receipt for your records.

Are the remote tellers First National Bank employees?

Yes. All remote Personal Tellers are First National employees, working from our Main Office at 405 5thStreet in Ames. In fact, you may recognize our Personal Tellers from our other office locations.

Will the hours for Teller Service change with the operation of Video Banking?

Yes, First National Bank has extending banking hours in Ames with Video Banking. Video Banking hours will be available 7 a.m. – 6 p.m. (Monday through Friday) and 8:30 a.m. – 12:30 p.m. (Saturdays).  The kiosks will also function as an ATM during and after Video Banking hours.

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