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COVID-19 Response Update

Posted on Monday, August 3, 2020 in Recent News

We have been monitoring the COVID-19 developments continuously, with the goal of finding the best way to take care of your financial needs in today’s changing environment. We want to assure you that we are here to help.

Currently, our Ames Main and Osceola Main lobbies are open for business. We will slowly reopen the other lobby locations. Until all lobby locations are open, transactions will continue to be handled through drive-up access as we focus on protecting the health and safety of our customers, our employees and our communities. If you need access to your safe deposit box, open a new account or schedule an appointment with a lender or Wealth Management Advisor, please call 515-232-5561 or 641-342-6581.

During this period when everyone is practicing social distancing, we encourage you to utilize all the ways to bank remotely as referenced in the chart below. Our online and mobile banking services are also available as remote banking options. If you need help with accessing remote banking options or have banking questions, please call our Customer Service team at 515-232-5561.

Nothing is more important than the health and safety of our customers and staff. We continue to follow the latest guidelines from the CDC in all of our facilities. This includes: expanded cleaning of our public areas and work spaces, expanded use of hand sanitizer and social distancing. In addition, we have asked many of our staff to work from home to protect our customers and further limit exposure risk.

It is also important to be aware of phone or email scams. First National Bank does not send unsolicited correspondence asking for money or sensitive personal information. Please visit our Financial Education Center for more information.

When a disaster strikes, please know the bank is prepared, your deposits are safe, and you will have access to your funds. We remain committed to taking care of your financial needs. Thank you for doing your part as we work together to take precautions to keep our communities safe.

Further information and updates about this evolving situation will be posted on our website and Facebook page as needed.

Stay safe and healthy.

Lobby access chart

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